Company Name: La Casa Del Habano Knokke
Phone Number: +32 (0) 50 61 24 33
Fax Number: +32 (0) 50 34 94 13
Address: Dumortierlaan 107B B – 8300 Knokke – BELGIUM
LCDH Knokke is one of official sales offices of Habanos S.A which is owned by Mrs. Dominique Gyselinck. She is really one of the leading ladies in cigar knowledge. LCDH Knokke is supplied by Habanos’ official importer. There are two more companies held by LCDH Knokke.
All shipments were made from Belgium and from a single company. It’s one of the wonderful website where you can find 100% authentic Habanos products.
As you know Casa Del Habanos companies are official sales offices of Habanos and prices are slightly higher than other companies. The reason can be explained as following, if a legal company is also selling products in domestic market tax is included in price. Customs tax, Excise Tax and VAT are included in prices and this taxes levied makes difference with tax-free online companies. As we stated before in our blog, we bring companies selling tax paid products forward.
Customer Satisfaction: 9/10
Product Authenticity: 100%
Price: 6/10 (Taxes included)
This is the website I have put order one time. The cigars were ok so can be recommended
Since one of my friend always shops here I had placed an order as well boxes were good cigars authentic all was ok
best store ever among others that I have tried beforehand. plenty of cigars are available on this website and they are really fast I mean who would have thought that they would have managed to send it to on the same day of ordering? really cool
Before i placed my first order i contacted someone name frederic from the company to ask some question and never expected someone to be such helpful. Mr.Frederic was really helpful and patient with my novice questions. Afterwards i made up my mind to shop through them and finally i had received my first order. My thoughts about this company
Great customer service
So these are the most important things that aficionados look for. Keep up good work LCDH
I paid a little bit more definitely worths for it to get unquestionable real cigars as well as great customer service. My order arrived in just a week it was really rapid and packaging was very well especially the way vacuum. I would for sure recommend them
I have shopped them few times and my experince i can tell you all that wanna shop them is generally u will be satisfied beside prices. I dont know why prices slightly more expensive thatn market while they have too many competitors in the market but its one of the address you can get authentic cigars
By far the most reliable and customer oriented supplier I have come across.
Have been using them for approximately 3 years by now.
No they are not the cheapest by any means.
But, the customer service and attention to detail way than make up for it.
I’ve had Frederic contact me on a Sunday within minutes of placing an order with a question to clarify an issue to ensure I had a positive experience.
do you have any problem sending to illinois?
Do u ship to California
They do ship to the us here in the states
I have been using them for a few years now! They are very good at what they do. Cigars are top notch.
Always true Cubans.
I’ve recently ordered 7 boxes over a couple orders, and am chittering w satisfaction… Still a bit shocked that I can actually view online, order, and then actually get these prized sticks in my greedy mits, at long last…
LCDH Knokke is completely legit. As others have mentioned, stellar customer service, great product, fast delivery, trackable from Belgium to Cupertino, Ca. Cigar boxes are vacuum pkg’d in plastic for the trip. Solid. Reliable. The whole experiencial package is well worth the price.
Partagas Serie P#2
Cohiba Siglo VI
Partagas Culebras (2)
Por Larranaga Petit Corona
Romeo e Julietta Petit Julietas
Very pleased to have discovered this business. Kid in candy store.
I never post about anything, anywhere. I decided to take the time for this post because I received second order today, and so felt compelled to pay some stogie Karma forward, to Knokke…
I was tired of rolling the dice with aubstandard and sometimes illegitimate product with grey-market vendors( the well known vendors…Swiss and Hong Kong) . I decided to go through an official La Casa Del Habano Listed on the official Cuban website that lists each official LCDH. There are many that website shops, but I found LCDH – Knokke. LCDH – Knokke Has been written up in cigar aficionado magazine countless times and won numerous awards from the Cuban cigar industry and other reputable sources. It was the first LCDH to be open to owned by a woman. Also, on other websites on the web that allow reviews of Cuban cigar vendors they have thousands of positive reviews. I started out Making small orders and would check each one( as they don’t scratch off the barcodes like the gray market vendors) On the official SA Habanos Authenticity check website. Every box I ordered checked out exactly as authentic and told me exactly what the contents and brand of the box was The quality was amazing Just a day after opening the order. Whether you order singles or boxes they vacuum pack/seal everything. Their customer service is the best I’ve received from any company let alone a cigar shop. if I send an email I get a reply back usually within three minutes to twenty minutes , sometimes even after the Belgium store has been closed for hours. I’ve now made countless orders over the last three years. I’m not what you would call anywhere near a big ticket client. I’m not rich and my orders aren’t huge. However, they treat me like I was a client who spends tens of thousands of dollars a year through them and was extremely rich and important. They bend over backwards To do anything they can to help you even going so far as to write down the box code for 10 to 20 different singles And then type it up in an email to me along with the order when it’s sent.
I don’t even bother to check the authenticity anymore. The quality of their cigars are amazing. They are exactly like the cigars when I travel to a country that has a LCDH, And purchase any cigars directly from that store in person, I also have friends in the military that I have been able to visit with numerous LCDH’s owned by the lady who started the original LCDH- Knokke. They’ve all spoken highly of how great the shops are in person and the quality of the cigars.
I would rather spend a little bit more money, and buy A little less cigars from a company/shop where I have no doubt that the cigars are authentic. I not only know they are authentic, but do not require aging in order for them to be enjoyable and smokeable right out of the box or sealed pack of singles. That’s not to say that I don’t age and recognize the benefit of aging cigars. However,When I purchased cigars from companies like “Cigars of Habanos,” “Cigar One,” “cigar Terminal,” “PuroExpress,” Or other gray market vendors, I was always told by other well-meaning cigar smokers that had been purchasing from these sources for years that the cigars would be in there sick period And would require 1 to 2 years before they would even be smokable. I was also told that by the various companies. With La Casa Del Habano Knokke The cigars are excellent from the get go. If for some reason there is a cigar that isn’t smoking well at the time they will actually tell me before I buy it or even after And suggest a replacement, credit, Or if I still wish they will then send it.
Also, another thing that speaks to their legitimacy is the fact that they don’t have every single cigar in stock all the time every time. That’s how it is when you’re in Cuba and other LCDH shops.
I would strongly suggest buying a custom sampler of any size and comparing them to the Cubans you get from other sources. I won’t purchase cigars from any other online shop. Also, compared to other LCDH with online shops Their prices are reasonable comparatively.
They even toss in a free cigar too and your first order sometimes. I know when I made my first order three years ago they tossed in two or three different regional auditions from the Benelux region.
As to my previous comment that hasn’t posted yet. I wanted to post my order number and information about the order to show That my comments are based off of real orders that I made.
Your Order Number:
Your order Total: 142,10 €
Your order status is: Confirmed
Your payment for order ZCN3027578 has been confirmed by NextPay
Can you please pick cigars with darker oily wrappers? Also, if it’s not too much trouble is there anyway you could forward me the box year the singles come out of? I am sorry for the hassle.
PProduct status Price Qty Tax Discount Total
Bolivar Belicosos Finos
Confirmed 13,50 €
1 0,00 € 0,00 € 13,50 €
El Rey del Mundo Choix Supreme
Confirmed 10,10 €
1 0,00 € 0,00 € 10,10 €
H. Upmann Half Coronas
Confirmed 4,70 €
3 0,00 € 0,00 € 14,10 €
Partagas Serie P No. 2
Confirmed 14,60 €
1 0,00 € 0,00 € 14,60 €
Por Larranaga Picadores
Confirmed 9,00 €
1 0,00 € 0,00 € 9,00 €
Ramon Allones Small Club Coronas
Confirmed 6,10 €
1 0,00 € 0,00 € 6,10 €
Ramon Allones Specially Selected
Confirmed 10,70 €
1 0,00 € 0,00 € 10,70 €
Ramon Allones Superiores LCDH
Confirmed 10,30 €
2 0,00 € 0,00 € 20,60 €
Vegas Robaina Famosos
Confirmed 11,60 €
1 0,00 € 0,00 € 11,60 €
Romeo y Julieta Short Churchills
Confirmed 11,80 €
1 0,00 € 0,00 € 11,80 €
Product prices result 0,00 € 0,00 € 122,10 €
High end international courier serviceFree shipping from €350! 0,00 € 20,00 €
The charge will appear on your credit card statement as Fredo bvba. 0,00 € 0,00 €
Total 0,00 € 0,00 € 142,10 €
Thank you for purchasing at La Casa Del Habano Knokke
I apologize for the errors in my review. I was using speech to text and didn’t have a chance To proofread it as my iPad battery was dying.I went ahead and edited My original comment to get rid of the errors and make it clearer.
I won’t buy from anymore from anyone else but LCDH Knokke.
I was tired of rolling the dice with substandard and sometimes illegitimate cigars from grey-market vendors( all the well known vendors out of Switzerland Hong Kong) . I decided to go through an official La Casa Del Habano Listed on the official Cuban SA Habanos website that lists each official LCDH shops. There weren’t shops that many that had websites, but I found LCDH – Knokke.
LCDH – Knokke Has been written up in the cigar aficionado magazine countless times(A walk-through and review of their first LCDH shop, Interviews with their female owner, articles about the owner winning the SA Habanos “man” of the year award amongst other awards, etc), they have won numerous awards from the Cuban cigar industry and other reputable sources. It was the first LCDH opened owned by a woman.
Also, on other websites that allow reviews of Cuban cigar vendors LCDH – Knokke has thousands of positive reviews.
I started out Making small orders. They don’t scratch off the barcodes( like many gray market vendors do on all or some of their orders) ever, and would check each one On the official SA Habanos Authenticity check website. Every box I ordered checked out exactly as authentic and told me exactly what the contents and brand of the box was.
The quality of the cigars was amazing Right out of the delivery truck. The shipping is extremely fast. Sometimes three days and I am on a different continent. The packaging is always excellent. Whether you order singles or boxes they vacuum pack/seal everything. Their customer service is the best I’ve received from any company let alone a cigar shop. If send an email I get a reply back usually within three minutes to twenty minutes , Frequently even after the Belgium store has been closed for hours.
I’ve now made countless orders over the last three years. I’m not what you would call anywhere near a big ticket client. I’m not rich and my orders aren’t huge. However, they treat me like I was a client who spends tens of thousands of dollars a year and is extremely rich and important. They bend over backwards To do anything they can to help even going so far as to write down the box codes every order for 10 to 20 different singles And then type it up in an email to me along with the order when it’s sent. They also pick out any singles to my exact preferences such is dark or oily wrappers
I don’t even bother to check the authenticity anymore. The quality of their cigars Can’t be overstated. I’ve done trades with people that are extremely knowledgeable and spend thousands of dollars a year on cigars through Gray market vendors. The age cigars I get back in the trade Don’t taste anywhere close to the 0.5 to 2 year old cigars that I am getting. They are exactly like the cigars I purchase from brick and mortar LCDH shops when I’ve traveled to Britain , Canada, or mainland Europe and visit an LCDH.
I also have friends still in the military thave been able to visit the numerous LCDH’s now owned by Dominique. They’ve all spoken highly of how great the shops are in person and the quality of the cigars.
I would rather spend a little bit more money, and buy A little less cigars from a company/shop where I have no doubts that the cigars are authentic. Furthermore, cigars that do not require aging in order for them to be enjoyable and smokeable.. That’s not to say that I don’t age and recognize the benefit of aging cigars. However, When I purchased cigars from companies like “Cigars of Habanos,” “Cigar One,” “cigar Terminal,” “PuroExpress,” “iHavanas,” Or other gray market vendors, I was always told by other well-meaning cigar smokers that had been purchasing from these sources for years that the cigars would be in there sick period And would require 1 to 2 years before they would even be smokable. I was also told that by the various companies themselves
.With La Casa Del Habano Knokke The cigars are excellent from the get go…right out of the box. They do almost always send boxes that have a year or more age as well. When ordering also, . If for some reason there is a cigar that isn’t smoking well at the time, they will actually tell me before shipping and suggest a replacement, credit, Or if I still wish they will then send it.
Also, another thing that speaks to their legitimacy is the fact that they don’t have every single cigar in stock all the time every time. That’s how it is when you’re in Cuba and other LCDH shops. A cigar website that already has prices that are a little bit too good to be true and has almost every cigar in stock all the time especially the ones that are extremely popular and fly off the shelves should set off red flags in my opinion.
If you’re hesitant to purchase through them. I would strongly suggest You at the very least purchase a custom sampler of any size(Or single box of a minuto sized cigar) and compare them to the Cubans you get from other sources of thet same cigar with similar age.
. I won’t purchase cigars from any other online shop. Also, compared to other LCDH with online shops Their prices are reasonable comparatively.
They even toss in a free cigar too and your first order sometimes. I know when I made my first order three years ago they tossed in two or three different regional Edicions from the Benelux Region.
I would to know does this conpany ship sealed unopened boxes with serial numbers? Unlike cigarone, topcubans etc…
They ship boxes with serial numbers that check out exactly on SA Habanos. The distributor for The Benelux region is required either by the Eu or by Benelux regulations to place the annoying warning stickers inside the box(inside Of the panel) p, so the boxes are opened by the official Benelux distributor. They also do check the quality of the box when this is done,
I contacted the official distributor for the Benelux region and verified that this is their procedure. But the barcodes always check out not only as authentic but show what brand and size of cigar that are purchased as well as which distributor they come from.
I bought Cuban cigars for the first time online. I was kind of rolling the dice and I knew it. However Ernesto and Fred where unbelievable from the start. Sending me a confirmation and following up on a “human” level. I received my Cigars 13 days after order. Right on time. I won’t mince words. The cigars are awesome and fairly priced. I once had a friend ask me what I paid for a grand cru burgundy and I said I “paid what it cost”. Same applies here. I paid what it cost for confidence and superior product. And I will again.
i have been a long time customer ,my order has not been delivered it is now been 45 days they blame the delay on covid and have asked me to be patient. I requested that they send out another shipment using fedex, no response .They have terrible customer service and i will not be using them ever again
I am running in to the same problem with them. Cigars sent from Belgium 6 weeks ago and haven’t arrived to NY. After a check with USPS Kennedy airport logistics, they say there is no reason for a delay (I did not tell them the parcel contained Cuban cigars) and the Covid 19 hasn’t resulted in less personnel working at he customs terminal.
I’ve ordered twice before from the folks and was satisfied; however, I feel they want me to wait forever before issuing a refund and resending the boxes.
just an update , as a result of covid delivery was super slow i did receive my smokes they were perfect.As a result i have placed another order . I have tried other shops i’m staying with these folks. for authentic cubans i will not go anywhere else.
I just started using this vendor and placed first order 07/09 and it arrived 07/20 very nice packaging and the Sir Winston’s look fantastic, can’t wait to try one after a little rest from the trip. Frederick, Ernesto and Ying provided all tracking and i placed a second order on the 07/14 and ships 07/21 and will be placing another order shortly. they answer all emails very quickly. i have another order coming from a Swiss vendor that was placed on 07/07 and it is still in transit in the states
Hey Jeff!!! Quick question first time getting here to be honest dont trust internet, but looking at reviews i kind of believe it, any recommendations or how can I place any order??? I live in Los Angeles you think they can deliver here?
I ordered a box from them and the taste was bad as if it is fake. Not sure but did not feel comfortable they sell authentic cigar ! Really bad stuff !!
I have been a customer in cigarone nearly 10 years (2010-2019) and I just notice 80% of the cigars from cigarone taste very bad (day and night difference) compare to lcdh. The cigars(more than 600 sticks) purchased from cigarone has been aged from 1-5 years but taste very harsh than those I currently purchased from lcdh. I concluded that Lcdh is 100% legit and taste perfect after 3 of my friends did a thorough comparison (cigarone VS lcdh) over 15 different models. My advice is buy some from lcdh and compare to those from other websites. It’s not appropriate to say other websites is selling fake cuban cigars because I really don’t have 100% evidence to prove that. However, You will see the difference after you smoke it. Please dont make the same mistake like me. Do a comparison wisely will save you more money in future purchases. I placed more than 10 different orders in lcdh from Sep-Nov 2020. I can’t find any problem on any stick that I already smoke. I will only purchase cigars from lcdh or walk in some reputable cigar stores in overseas from now on.
I had purchased from LCDH only once before and while I noticed that the Hoyo De Monterrey San Juan had some while like looking powder, I did not take too much concern after reading posts from different forums where it was debatable if that was a sign of a well aged cigar ready for smoking or something more sinister. Anyway, the LCDH name and reputation as a legitimate Cuban cigar vendor did most of the speaking in my decison to not complain and smoke my cigars as quickly as possible in case they had actually been on the shelf too long or not in the right conditions. I decided to order a second time a few weeks later. The first order took about 12 days from order to delivery. On my second order, after 2 weeks had elapsed I started getting concerned about my shipment getting to me in time for fathers day as gifts and also for a cigar club.
Anyway, it took over one calendar period for LCDH Knokke to finally accept the shipment may have been delayed (not lost) and agreed to send me a new order as a replacement on condition I do not accept the original order. No brainer right?! I accepted the terms as I was positive the original shipment was lost. About 19 weeks later, the original order arrives and I inform them that it came. I would have expected that they tell me to keep the cigars but to my surprise they insisted that I reject the delivery. Curious, I asked why I would still reject the delivery given its almost 5 months since the cigars left the humidor (shop) and questioned if they would restock them. I am yet to receive a response on if they will restock which tells me they would…and may also explain the look of my first order. While I did not have any ‘bad’ experiences with their service, I just would not trust cigars from there again. Legitimate Cuban cigars – check! Non stale Cuban cigars possibility – yes. I just would not spend any more money here again.
sorry for typos on prior post.
The Hoyo De Monterrey San Juan cigars had a white like looking power (plume maybe or maybe not).
Last comment on non stale was meant to state that its possible to get stale Cuban cigars delivered.
Just received two recent orders after the Dec/NYE holidays. I have ordered from this company since 2014 and won’t order from anywhwere else still in 2022.
The cigars were stuck in customs longer due to the Omicron surge(USPS acknowledged signifigant delays for international shipments on their website) that causes employee shortages. Also, the Xmas surge added to it.
The cigars arrived and were their normal excellent legitmate quality. Ernesto, Harry, and of course Frédéric went above and beyond. I read someone mentioned a powder substance on their cigars. They check every single box before it goes out(in Belgium health stickers have to be placed inside the box). I find it hard to believe there would be powder on any of their cigars. I have made countless orders since 2014 and hace never had so much as one quality control issue.
Again, if you order from Greg Market vendors such as cigar terminal, ihavanas, puroexpress, cigar one, cuban lous, etc…you are rolling the dice on getting either high end fakes or if legit Cubans they will have been stored in terrible conditions all FROM THE SAME BONDED WAREHOUSE IN SWITZERLAND. These grey market companies just bid on master cases in virtual bids and don’t even come into contact with the cigars. When you place your order they are drop shipped from the same warehouse that the other greymarket vendors use.
It is much better to pay more for legit LCDH cigars from a shop part of a network that is to this day winning awards and getting great qrite ups in CA magazine, Habanos website, and other great sources.
.I say this out of loyalty to a company that has akways treated me with respect and sent cigars that are the cream of the crop.
Selfishly, i would rather there were less orders to keep the stock levels up for my own orders lol.
Other than some delays( from bofh EU, domestic customs and shipping) during the spikes from Covid variants such as Delta and Omicron, I have never had any shipment delays from Knokke.
They are still by far the best shops in the EU and the only grouo of legit LCDHs that has a reliable online presence.
Apologize for typos in my previous post. I was typing fast on my small virtual smartphone keypad.